There is something to be said about transparency. Back in 1993 we started a new website for Voodoo. It was lots of fun - though not many users. We also created an open forum where people could talk to us, ask questions, complain, praise, etc. Back then it was unheard of, and over the years we basically "lived in a glass house".
Now that Twitter is here I think most companies live in a glass house. Whether we like it or not, transparency is there, and we have to work hard to ensure our customers keep coming back.
I personally fully accept and always have endorsed open communities...and rather than hiding from them, we are starting to see large companies embrace them. There is nothing more satisfying than proactively fixing a customers problem before it happens, or early into the process.
...so let's talk a little bit about the real time community BULLS.
I wrote a blog about BULLS BULLS here. I would recommend you take a good look at it.
The whole reason I participated in and helped to create this community is mainly because of the mission to help retail investors. Most retail investors have no clue what to do with their money, it's neat to share real time data and collect & collaborate over ideas. The primary mission of the BULLS initiative is to help transform the retail investor from sheep into wolves.
It looks like it's working! Check out these great comments from the BULLS community. I was floored by some of them, these people are amazing. Let me know what you think!
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