A few days ago I wrote a blog on my weird experience buying a truck.
I went to Ford's website and configured the truck I wanted and printed the config with the MSRP. I then proceeded to call a couple of dealers since I have zero time to go shopping for cars. Well the rest of the story is here, needless to say I wasn't happy with the outcome.
In any case, after Twittering that I offered to buy a Ford at MSRP and the dealer declined I received a number of messages from multiple people from Ford. They all seemed genuinely concerned, and they immediately put together a plan of action to help me.
Ford put me in touch with the person in charge of the Northwest, and followed up along the way. They asked for a couple of days before I made any decisions and I agreed. In the meantime a GM dealer in my area contacted me with an offer on a really nice GM truck.
I received an email from Jim Walen, owner of Ford of Kirkland, followed by a personal phone call last night. He's a great guy, and he spent a good hour going over the differences between the GM and the Ford. He offered to get back to me in the morning with a couple of options.
Today he called after sending the email with the details and I was just about to go to the GM dealer to check out their truck, and he convinced me otherwise. I got a Ford Raptor exactly as I wanted.
So the bottom line is Ford came through. Craig Daitch, Scott Monty, and Christie Chornoma all from Ford corporate went way beyond my expectations to help out. Jim Walen and Raleigh Fouch from Ford of Kirkland were quick to respond and very reasonable.
Funny enough the dealer who offered to sell me the car at 5k over MSRP texted me this morning and offered to sell me one at MSRP. I'm not sure where that came from, but it was too late - and really too bad. A solvable error could lead to someone going to a completely different brand.
So yes I'm happy -- and very pleased that Ford and Ford of Kirkland came through. I hope to see the truck in 3-5 weeks, crossing my fingers. Thank you all!
